FAQs
Hivebud is your one stop shop for practical, high quality and affordable products designed to make your life easier. We offer a wide variety of items for your kitchen, home, health and beauty, pet needs, and outdoor and gardening gear.
Our products come from multiple manufacturers around the world, and we are always adding new and exciting items to our inventory.
2. How do I place an order on Hivebud?
Placing an order on Hivebud is easy and straightforward. Simply browse our website and add the products you want to your cart. Once you have finished shopping, click on the cart icon to review your order and proceed to checkout. You will be asked to provide your shipping and payment information, and once you have confirmed your order, it will be processed and shipped to you as soon as possible.
3. How long does it take to receive my order?
The shipping time for your order depends on several factors, including the shipping method you choose, your location, and the availability of the product. Most orders are processed and shipped within 1-3 business days, and the shipping time can vary from 5-20 business days. Please note that international orders may take longer to arrive due to customs and other factors beyond our control. Take a look at our shipping policy here.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the carrier's website. If you have any questions or concerns about your order, please contact our customer support team for assistance.
5. What is your return policy?
We want you to be completely satisfied with your purchase from Hivebud, and we offer a hassle-free return policy for most items. If you are not satisfied with your order, you can return it within 30 days of delivery for a refund or exchange. Please note that some items, such as custom products or items marked as final sale, may not be eligible for returns. For more information, please refer to our Returns and Refunds page.
6. How can I contact your customer support team?
If you have any questions, concerns, or feedback about your order or our products and services, our customer support team is available to assist you. You can contact us via email at support@hivebud.com and we will do our best to respond to your inquiry as soon as possible. Our customer support hours are Monday to Friday, 9am to 5pm EST.
7. Is my payment information secure?
At Hivebud, we take the security of your payment information very seriously. We use industry-standard encryption and security protocols to protect your data and prevent unauthorized access. Your payment information is processed securely by Shopify Payments. We do not store your payment information on our servers.
8. Do you offer wholesale or bulk pricing?
Yes, we offer wholesale and bulk pricing for select products on our website. If you are interested in purchasing a large quantity of a specific item, please contact us for a custom quote. We are happy to work with businesses, resellers, and organizations of all sizes.
We hope this FAQ page has answered some of your questions about Hivebud. If you have any additional questions or concerns, please do not hesitate to contact us. We appreciate your business and look forward to serving you!