Our 30 Day Money Back Guarantee

At Hivebud, we want you to be completely satisfied with your purchase. That's why we offer a 30-day money back guarantee on all of our products.

If for any reason you are not satisfied with your purchase, simply contact us within 30 days of receiving your product and we will be happy to issue you with a replacement or a full refund.

To be eligible for a refund or replacement, the product must be returned to us in its original condition and packaging. Please note that the customer is responsible for all costs associated with return shipping, including any applicable customs or import fees.

We believe in our products and stand by them with this guarantee. We want you to feel confident in your purchase and know that you can trust us to provide you with the best possible experience.

Thank you for choosing Hivebud. We look forward to serving you.

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We do not accept any type of return or exchange after this period unless you have a product warranty.

Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it.
It must be unworn and unused.
Tags must be attached where applicable.
The item must be in its original packaging.
You'll need to provide the receipt or proof of purchase.

Please note, Hivebud reserves the right to refuse all returns if they do not meet the conditions stated in this policy.

Initiating a Return

To start a return, please contact us at support@hivebud.com . We will get back to you within 24 hours to confirm your return request.

We will then process your request within 3 business days to approve or deny the return request.

Return Process

If your return is accepted, we will provide instructions on how and where to send your package. Please note that the customer is responsible for all costs associated with return shipping, including any applicable customs or import fees. Items sent back to us without prior approval will not be accepted.

We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, USPS or UPS for your Return.

We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange.

You will be notified via email once your approved return has been received, inspected and processed. Refunds and Exchanges will generally be processed within 3-5 business days.

Contact Us

For any questions related to returns, you can always contact us at support@hivebud.com.

Damages and Issues

In the unlikely event that you have received an incorrect, damaged or faulty item, we sincerely apologize! We have a strict quality control team in place to ensure this does not happen.

However, If this is the case please send clear images/videos of the incorrect/faulty items to support@hivebud.com and we will resolve this matter for you immediately. All re-shipments or replacements are at no additional cost to the customer.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will help us evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including but not limited to:

Custom products (such as special orders or personalized items)
Special Sale items
Gift Cards

Please get in touch with us if you have questions or concerns about your specific item.

Exchanges

You can request for an exchange by contacting us here. If approved, we will help you send the original item back to us as we process a separate order for your new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. Refunds will generally be processed within 3-5 business days.

If your refund is approved, you'll be automatically refunded using your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at support@hivebud.com.

Incase of Damages and Other Issues

In the unlikely event that you have received an incorrect, damaged or faulty item, we sincerely apologize! We have a strict quality control team in place to ensure this does not happen.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will help us evaluate the issue and make it right.

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